24X7 Towing/Roadside Assistance
Provided by: EUROPE ASSISTANCE
Benefits and conditions applied by EA Phils. are as follows:
- Emergency Towing & Minor Roadside Repairs up to P4,000/event and Crane Services up to P8,000/event
In the event that the named vehicle is immobilized due to accident of breakdown, the Member may contact EA for immediate assistance. Should it be deemed possible by EA and/or its designated mechanics to provide Minor Roadside Repair such as changing of flat tires, battery boosting, jumpstart, car locksmith, and emergency fuel delivery ( except fuel cost). EA shall arrange for such repairs. In the event it is not possible to repair on site, EA shall arrange for the named vehicle to be towed to the nearest accredited repair shop. EA shall organized and pay for the towing and /or labor cost for roadside repair. Toll charges if any shall be borne directly by the Member. EA shall be not responsible for any cost incurred for any spare parts required during Minor Roadside Repairs.
- Replacement Vehicle
Should the Member require a car replacement in the event of a breakdown or accident outside Metro Manila or his usual principal residence, involving the named vehicle where it requires towing service to the nearest accredited repair shop and the vehicle cannot be repaired within 48 hours, EA shall assist in arranging for the transportation to bring the Member to his original destination up to P2,000.
- Hotel Accommodation
In the event of breakdown or accident outside Metro Manila or his usual principal provincial residence involving the named vehicle where it requires towing service to the nearest accredited repair shop and the vehicle cannot be repaired on the same day. EA shall assist in arranging for his hotel accommodation and shoulder up to P2,000.
- Return of the Driver
In the event of breakdown or accident outside Metro Manila or his usual principal residence, involving the Member’s vehicle where it requires towing service to the nearest accredited repair shop and the vehicle cannot repair within 48 hours, the Member may request EA to assist in arranging for his driver to be returned home and shoulder up to P1,000.
- Referral to Accredited Repair/Service Centers
The Member may contact EA to arrange for referral to the nearest authorized repair/service center. EA shall also arrange for prior appointment for the Member if so required. All servicing or repair cost incurred shall be borne by the Member.
- Hospital Admission
In case that the Member requires to be hospitalized due to accident involving the named vehicle, EA will assist the Member in arranging for his hospital admission.
- Ambulance Assistance in Metro Manila
The Member may request EA to assist in dispatching an ambulance in the event of a vehicular accident involving the named vehicle.
- Legal Assistance
EA shall assist the Member to seek for legal Assistance related to vehicular accident and/or insurance claims.
- Claims Information
EA can provide general information on required insurance claims documents, when requested by the Member.
- Emergency Message Relay
In the event of an emergency following breakdown or accident involving the
named vehicle, EA shall endeavor to keep the Member’s next of kin informed.
- Program/Benefits Inquiry
The Member may contact EA to inquire about his membership benefits and
availment procedures.
- Directory Assistance
The Member may request from EA the contact details of LTO, MMDA and PNP.
Other Products Features:
- Caltex Xpresslube Discount Facility
EA members gets 10% discount on all Caltex Xpresslube stations for change oil and 5% on other services. Further, Caltex will provide free carwash, vacuum and car maintenance check to EA members after the change oil service.
- Autovantage
EA Members gets 5% to 10% discount on accredited auto shops for batteries, spare parts and other services offered by AUTOVANTAGE.
Features:
- Up to 3 services calls due to accident or breakdown
- Covers any unnamed authorized drivers other than the Member
- Covers vehicle up to 3,500 gross vehicle weight
- Up to 7-year old vehicle
- Services are available to vehicles covered by Auto Assistance Program
- Covers major highways of Metro Areas nationwide such as Metro Manila, Metro Cebu, Metro Davao, Batangas, Cavite, Laguna, Bataan, Bicol, Olongapo, Pampanga, Rizal, Tarlac, Benguet, Cagayan de Oro, Bacolod, Iloilo, Cabanatuan, La Union, and General Santos
- Local and toll free hotline number when calling outside Metro Manila.
- Access to 24-hour /7 days a week. Call Center for assistance and inquiries
- Experience dedicated medical and technical professionals.
